Privacy policy
Kratoma respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using this site, you agree to the practices described here.
Information we collect
- Information you provide: name, shipping and billing address, email, phone number, and order details when you make a purchase or contact us.
- Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
- Automatic information: basic technical data such as IP address, browser type, and pages visited, collected through cookies and similar technologies to help the site function and improve.
How we use your information
- To process, fulfill, and ship your orders
- To verify age and eligibility
- To respond to your questions and provide support
- To send order updates and, if you opt in, occasional offers
- To improve our website, products, and service
- To meet legal and tax obligations
How we share information
We share information only as needed to run our business — for example with shipping carriers, payment processors, and service providers who help operate the site — and when required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
Data security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data.
Your choices & rights
You may request access to, correction of, or deletion of your personal information, and you can unsubscribe from marketing emails at any time using the link in those emails or by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws.
Children
This site is intended for adults 21 and older. We do not knowingly collect information from anyone under 21.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
For any privacy question or request, email support@kratoma.com or write to Kratoma, 1117 N. 77 Sunshine Strip, Harlingen, Texas 78550.